Contact Us

We are 100% online, and do not run any brick-and-mortar stores, but we still have several ways for you to get in touch with us.

Live Chat

Live chat is available with our support team on weekdays between 9:00 am to 5:00 pm. You will typically receive a reply within 2-4 minutes.

Phone or Email

Email us at
or call us on (0800) 899 879

Monday to Friday: 9:00 am to 5:00 pm

Looking for a little more help?

Our offices are only open Monday to Friday: 9:00 am to 5:00 pm but our digital platform processes loan application 24 hours a day.

You’ll need a current photo ID and access to internet banking for income verification. We may need settlements statements for each debt to be paid (your adviser will let you know when you apply). 

You’ll also need to provide the following information: 

  • Your name, home address and date of birth 
  • The amount you want to borrow 
  • What the loan is for i.e. to buy a home, build a new home or buy an investment property 
  • Your annual income, including any overtime and commission 
  • Your debts and expenses, such as credit cards and other loans 
  • Details of the type of home you're looking to purchase 

Your adviser will discuss your application with you and help you gather any necessary supporting documents.

The initial online application takes approximately five minutes, then a provisional decision takes 60 seconds. If your application is referred, you’ll be assigned to an adviser who will contact you to discuss your application and better understand your needs and objectives. After speaking with you, they’ll finalise your loan application. Your loan is then submitted to the most appropriate lender. Usually, you’ll receive a decision within a couple of days.    

Take a screenshot and send it to We’ll get in touch to assist you.   

There are many reasons why a loan application may be declined. To figure out what happened with yours, get in touch with your assigned adviser.

Our advisers are contactable by email 24/7.

  • Guides & Insights
  • Rates Comparison
  • Home Loan Calculator
  • Personal Loan Calculator


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¹Fees: We do not charge a fee to use our service (commonly referred to as a platform fee, broker fee, or referral fee) if you do not enter into a personal loan arranged by us. A fee to use our services is applicable in all other cases. See our Terms & Conditions for the applicable fees.

²Annual Interest Rate (AIR): The AIR offered by our Personal Loan providers ranges from 8.95% p.a. to a maximum of 28.95% p.a.

³Annual Percentage Rate (APR): Also known as the 'comparison rate', the APR is calculated by adding together the AIR plus any additional fees that may apply (like establishment fees charged by providers). New Zealand law does not require APR disclosure, but doing so can better highlight borrowing costs. The APR offered by our Personal Loan providers ranges from 9.80% p.a. to a maximum of 29.91% p.a. The APR is accurate only for the representative example given below and may not include all fees like early repayment fees (if any). Different terms, fees or other loan amounts might result in a different APR.

⁴Minimum and Maximum Repayment Terms: Repayment terms offered by our Personal Loan providers range from 12 months to a maximum of 84 months.

Representative Example of the Total Cost of a Loan: If you borrow $20,000 over a repayment term of 36 months at an AIR of 8.95% p.a., your total repayments will be $22,493 (made up of $20,000 principal, interest charges of $2,243, and an establishment fee of $250). This example assumes monthly repayments and does not include premiums for any optional insurances, fees for using our services (if any) or default fees.

⁵Terms and Conditions: Our services are provided in accordance with our Application Terms & Conditions. All approvals are subject to provider credit criteria and responsible lending requirements. The loan amount and interest rate offered will depend on your circumstances, the type of lending required, and the security (if any) provided will reflect the loan amount and interest rate offered by the provider. Provider establishment fees, terms, and conditions apply.