We understand life can throw a curve ball and can guide you during times of stress.
We can help establish if it is hardship and explain the process to apply or what other options might be available such as making an insurance claim or explore extending the term of the loan to reduce payments or alternately request a payment holiday, or both.
However, very important we tackle the situation before you go into arrears. For more information go to Applying for Hardship or check out consumerprotection.govt.nz
Did we drop the ball? If we did, we really want to hear about it. Any customer concern is a fantastic opportunity to listen and improve.
Please email your concern to firstname.lastname@example.org who will do his best to resolve otherwise there is a more formal process for making an official complaint. Making a Complaint.